Privacy Policy

1. Introduction

SellerRase ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at app.sellerrase.com and related services.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, and password (stored securely using industry-standard hashing).

Usage Data: We collect information about how you use the Service, including pages visited, features used, search queries, and products tracked.

Payment Information: Payment processing is handled by Stripe. We do not store your credit card details. Stripe may collect billing information as described in their privacy policy.

Device Information: We collect browser type, IP address, and device information for security and analytics purposes.

3. How We Use Your Information

We use collected information to: provide and maintain the Service; process transactions and send billing notifications; send alerts and notifications you have configured; improve and personalize your experience; respond to support requests; detect and prevent fraud or abuse; comply with legal obligations.

4. Data Sharing

We do not sell your personal information. We may share data with: payment processors (Stripe) to process transactions; analytics providers to improve the Service; law enforcement if required by law. All third-party providers are bound by contractual obligations to protect your data.

5. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use Supabase (hosted on AWS) for data storage and Railway for application hosting. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your data.

6. Cookies

We use essential cookies to maintain your authentication session. We do not use third-party tracking cookies or advertising cookies. You can disable cookies in your browser settings, but this may affect the functionality of the Service.

7. Your Rights

You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your account and associated data; export your data in a portable format; opt out of non-essential communications. To exercise these rights, contact us at support@sellerrase.com.

8. GDPR Compliance (EU Users)

If you are in the European Economic Area, you have additional rights under GDPR including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority. Our legal basis for processing is contractual necessity (to provide the Service) and legitimate interest (to improve and secure the Service).

9. CCPA Compliance (California Users)

California residents have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information. To submit a request, contact us at support@sellerrase.com.

10. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law. Usage analytics data may be retained in anonymized form.

11. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last updated" date at the top indicates when the policy was last revised.

13. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at support@sellerrase.com.